FREQUENTLY ASKED QUESTIONS

Technical FAQ's


Procedural FAQ's


To view the answer to any question, click on the number


1
Why do I get a second login screen after I've already logged into ECF?
  
2
How do I create a pdf file?
  
3
The CM/ECF system rejected my file because it is over 2MB in size.
  
4
Why is my login failing? I'm getting an invalid usercode or password message and I know I'm entering the correct password.
  
5
Why are my PDF documents blank when I print them?
  
6
When I print my PDF document, it is a mirror image.
  
7
When I print an image from ECF, the right edge gets cut off.
  
8
When I get an email that something is filed, I can't view the document. What's wrong?
  
9
After I select my PDF document and click 'Next', how come the system just hangs?
  
10
My document seems to change when I save it to PDF. What’s happening?
  
11
Why does my session freeze?
  
12
Why do I get ERROR: this document has security measures in effect?
  
13
Why do I get Error Message: Error reading, linearized hint data?
  
14
I tried to scan my document into PDF but a lot of errors appeared. What did I do wrong?
  
15
Some menu options are not appearing, or the window is blank
  
16
When I click on the link in my e-mail and login it tells my login failed
  
17
How can I better manage all of the email I am receiving?
  
18
When I enter my credit card info, I get an error that the iccc.uscourts.gov site is not found.
  
19
I am unable to get my "one free look". What is wrong?
  
20
I am unable to pay filing fees over the Internet. I never get the "credit card" payment screen. What is wrong?
  
21
How do I upgrade Internet Explorer?
  
Frequently Asked Questions